Refund policy
Refund Policy
At DermLuxe, we are committed to your satisfaction. Please read our refund policy carefully before making a purchase.
Returns & Refunds
We offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned:
- Opened skincare products
- Products that have been used or partially used
- Gift cards
- Sale or clearance items (unless defective)
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost.
How to Request a Refund
- Email us at support@DermLuxe.store with your order number and reason for return.
- Our team will respond within 2–3 business days with return instructions.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or we made an error. Original shipping fees are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
📧 support@DermLuxe.store