Shipping Details

At DermLuxe, we strive to deliver your skincare essentials as quickly and safely as possible. Here’s everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options & Estimated Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–7 business days	Calculated at checkout
Express Shipping	2–3 business days	Calculated at checkout
Free Standard Shipping	5–7 business days	Free on orders over $75

International Shipping

We ship to selected countries worldwide. International delivery times vary by destination and may take 7–21 business days depending on customs clearance and local postal services.

Please note that import duties and taxes may apply and are the responsibility of the customer. DermLuxe is not responsible for delays caused by customs.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-delivery. Additional shipping fees may apply.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the carrier on your behalf.

Contact Us

For any shipping-related enquiries, please reach out to our team:
📧 support@DermLuxe.store